Frequently Asked Questions

I did not receive the confirmation email after completing my ticket purchase, what should I do?

The email could have gone into your “Spam” or “Junk Mail” folder. If you do not receive your confirmation email within 24-48 hours, click “Resend Booking Confirmation” to resend the confirmation email.

Alternatively, please contact BookMyShow at 6591 8871 or email [email protected] for assistance.

Are there any age restrictions?

No admission for infants in arms and children below 4 years old. Children aged 4 years and above must have a valid ticket for entry.

Can I cancel or change my ticket after purchase?

Tickets purchased are not exchangeable or refundable.

I’m interested in organising a group/corporate booking, who should I contact?

Drop us an email at [email protected] for group bookings.

Can I attend if I have mobility needs?

Yes! We accommodate audiences who need accessible seating (including mobility challenges and wheelchair users) wherever possible. Please contact our ticketing team ([email protected]) before purchase so arrangements can be made.

我在完成购票后没有收到确认邮件，该怎么办？

确认邮件可能会直接进到您的“垃圾桶”或“垃圾邮件”。如果您在购票后的24～48小时内未收到确认邮件，请点击网页上的“Resend Booking Confirmation”，重新发送确认邮件。

如有其他问题，您也可以致电 6591 8871，或发送电邮至 [email protected] 与 BookMyShow 联系。

演出是否设有观众年龄限制？

婴儿和四岁以下之儿童不许入场，四岁（含）以上之儿童必须持有有效门票才能入场。

购票后还可以更改场次或退票吗？

完成购票后恕不接受退／换票。

如果我想安排团体购票／公司订场，应该与谁联系？

欢迎发送电邮至 [email protected] 与实践剧场联系。

演出场地适合行动不便或需要使用轮椅的观众前往吗？

如有无障碍座位之需求，请在购票前联系实践剧场的票务专员（[email protected]），以便协助安排相关座位及设施。